Terms of Service

Effective Date: April 9, 2026

Simple Terms Summary

Before using our services, here are the key points:

  • You’re purchasing educational content and coaching, not guaranteed results

  • All digital product sales are final

  • Live sessions can be rescheduled with 24 hours notice

  • Your purchases are for personal use only (no sharing or reselling)

  • You agree to use our services respectfully and lawfully

  • If an issue comes up, we’ll work with you first before any formal dispute process

By continuing to use this site, you agree to our full Terms of Service below.

We aim to keep our terms clear and fair—no hidden conditions.

Welcome to Novelish Studios LLC (“Company,” “we,” “us,” or “our”). By accessing or using our website, services, coaching programs, courses, or digital products (collectively, the “Services”), you agree to these Terms of Service (“Terms”).

1. Services Provided

We provide online educational content, including English language coaching, conversation practice, courses, and downloadable digital products.

All services are for educational and informational purposes only.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian.

3. Payments

All payments are processed securely through third-party providers such as Stripe and PayPal.

You agree to:

  • Provide accurate billing information

  • Pay all fees at the time of purchase

We do not store your payment details.

4. Refund & Cancellation Policy

Digital Products & Courses:
All sales are final. Due to the nature of digital content, we do not offer refunds.

Live Coaching / Lessons:

  • Cancellations made 24+ hours in advance may be rescheduled or refunded

  • Cancellations made less than 24 hours are non-refundable

5. Account & Access Terms

If you create an account or purchase access to content:

  • You are responsible for maintaining the confidentiality of your login information

  • You may not share your account or login credentials

  • We reserve the right to suspend or terminate access if misuse is suspected

Course Access:
Unless otherwise stated, purchased courses and digital products are for personal, non-commercial use only and may be subject to access limitations or updates at our discretion.

6. Intellectual Property

All content—including videos, lessons, downloads, branding, logos, and materials—is owned by Novelish Studios LLC and protected by copyright laws.

You may not:

  • Copy, reproduce, or distribute content

  • Share paid materials

  • Resell or use content commercially

7. User Conduct

You agree not to:

  • Use the Services for unlawful purposes

  • Interfere with or disrupt the website

  • Attempt unauthorized access

  • Share or distribute purchased content

8. User-Generated Content (if applicable)

If you post comments or participate in community spaces:

  • You are responsible for your content

  • You agree not to post unlawful, abusive, or infringing material

  • We reserve the right to remove content at any time

9. Community Guidelines (if applicable)

We aim to create a respectful learning environment. Harassment, discrimination, or inappropriate behavior may result in removal from Services without refund.

10. No Guarantees / Educational Disclaimer

We do not guarantee specific results, including language proficiency, job outcomes, or personal success.

Results vary based on individual effort and external factors.

11. Limitation of Liability

To the fullest extent permitted by law, Novelish Studios LLC is not liable for any indirect, incidental, or consequential damages arising from your use of the Services.

12. Indemnification

You agree to indemnify and hold harmless Novelish Studios LLC from any claims, damages, losses, or expenses arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your misuse of content

13. Dispute Resolution

Informal Resolution First:
If a dispute arises, you agree to contact us first at info@novelishstudios.com to attempt resolution.

Binding Arbitration:
If a dispute cannot be resolved informally, it shall be resolved through binding arbitration in the State of Washington, rather than in court, except where prohibited by law.

You waive the right to participate in class actions.

14. Chargebacks & Payment Disputes

By purchasing from us, you agree to contact us first to resolve any issues before initiating a chargeback.

We reserve the right to:

  • Suspend access to Services

  • Provide evidence to payment processors

  • Recover costs associated with chargebacks

15. Governing Law

These Terms are governed by the laws of the State of Washington, United States.

16. Changes to Terms

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

17. Contact Information

Novelish Studios LLC
Email: info@novelishstudios.com

We aim to keep our terms clear and fair—no hidden conditions.